RefundPolicy

The registration / audition fee is shown on the register page before you pay. It is a processing and consideration fee for this season’s online audition, not a ticket with an automatic refund window.

Payments, when enabled, are collected in Indian Rupees through Razorpay. If a season allows registration without an immediate charge, there is nothing to refund until a successful payment is captured.

Once a payment is successful and a registration number is issued, the fee is generally non-refundable if:

• You change your mind, cannot attend a later round, or no longer wish to participate.
• You are not shortlisted or do not progress.
• You submitted incomplete, late or ineligible details or videos.
• You registered in the wrong category and we cannot fairly move the entry.
• You are disqualified for providing false information or breaking the Terms.

We will refund the audition fee (or the duplicate amount) if:

• The same successful payment was charged more than once for one registration.
• Money left your account but we have no corresponding confirmed registration — for example a gateway success with a failed confirmation on our side.
• We cancel this season’s online audition programme before judging, and you had already paid.
• Indian law requires a refund in your specific case.

Email hello@themaincharacter.in or use the contact form. Include your full name, registered mobile number, registration number (if you have one), payment reference or Razorpay payment ID, and a short reason.

You can also call or WhatsApp the support numbers on the contact page. We may ask for proof of payment from your bank or UPI app.

We aim to review complete requests within 7 working days. Approved refunds are sent to the original payment method. Banks and UPI apps often take a further 5–10 working days to show the credit. We do not refund in cash.

Please contact us first if a payment looks wrong. Unjustified chargebacks may lead to cancellation of the registration and may affect future participation.